TERMS & CONDITIONS
Return
Policy:
We are
happy to refund or exchange any unopened, undamaged and unexpired contact
lenses within 30 days of purchase. Unfortunately, we cannot accept returns on
made to order lenses.
The
return cost for shipping is free, within India. International returns must be
sent as a tracked package and the transportation cost must be paid by the
customer unless stated by NAYAN SUKH OPTICAL COMPANY otherwise.
To initiate a return, please contact our customer service team
who will be delighted to help you with the process, our customer service team
are available 24/7 at info@dahablenses.in or +965 25732987
during our official business hours.
Terms
and Conditions
NAYAN
SUKH OPTICAL COMPANY,
NAYAN
SUKH OPTICAL COMPANY, First floor pannilal chowk
Last updated: 12th Sep
2021
1.
Validity
of the General Conditions
All our offers, products and services are based exclusively on
the following General Terms and Conditions, even when accessed from outside India.
Terms and Conditions that deviate from or are contrary to these General Terms
and Conditions will not be recognized by the seller and shall not apply.
2.
Conclusion
of Agreement
1. All
goods displayed on dahablenses.in (the 'website') including prices quoted are
non-binding and subject to change. Upon customer request, we have integrated
each customer countries taxes into the website dahablenses.in.
2. Despite
our greatest care not to do so, we are permitted and retain the right to make
mistakes, such as typing errors, technical or color deviations and/or price
modifications. We are entitled to contest the declaration of acceptance as
defined in clause 2.4 of this agreement in all such cases.
3. Once
you (the “CustomeBuyer”) have ordered any of our products, you are legally
bound to these terms and conditions and have made an offer to buy the goods
ordered.
4. This
(“Agreement”) becomes officially effective as soon as you have received our
confirmation of your order.
5. If the
agreement has been entered into, but we are unable to deliver the ordered
articles within the foreseeable future despite congruent hedging transactions,
we reserve the right to withdraw from the agreement. If we should establish
that delivery of goods may be delayed for an unforeseeable amount of time, we
will advise you of this fact and refund any payments already made by you.
3.
Reservation
of Ownership
1. All
goods shall remain dahablenses.in property until all your contractual
obligations towards us have been fulfilled.
2. If you
behave in any manner contrary to the terms of this agreement whatsoever,
particularly by delaying payment, or by breach of agreement as stated in clause
1, we may without prejudice to our other rights, demand the immediate return of
our property.
4.
Placing
an Order
1. If any
goods ordered are not available, dahablenses.in may offer you substitute
products of equivalent quality and price. If we are unable to offer substitutes
or you do not agree to accept such substitutes dahablenses.in shall reimburse
your payment within 10 days of the date dahablenses.in receives your order.
2. You can
view the request a status of your order by e-mailing us directly on info@dahablenses.in
3. You
confirm that to your acknowledgement, the contact lenses you order are of
the correct power and desired color.
5.
Delivery,
Shipping and Passing of Risk
1. When
you have submitted an order, you will receive an email from us acknowledging
that we have received your order and confirming the details of your order,
including the full shipping address and your order number. Once the order is
ready to be dispatched, you will receive a shipment confirmation email with
tracking number.
2. We
provide worldwide shipping and are not held accountable for incorrect address
entry upon ordering or at registration. To request a change of delivery address
after placing and order, kindly contact us on info@dahablenses.in or
at any of the number available at http://www.dahablenses.in/
/contacts/
3. Depending
upon availability, all goods are dispatched as soon as possible. Should the
requested item be out of stock, we will ensure that it is delivered as soon as
possible (depending on the availability of the goods in stock). Each delivery
is accepted under reserve that we will be supplied in due time and form.
Delivery time for custom or special orders may take up to 4-6 weeks.
4. Any
delivery dates or periods agreed upon as legally binding must be made in
writing.
5. In case
of goods that cannot be delivered for reasons beyond our control, we will deem
the agreement as having been fulfilled, if the items have been provided and the
buyer notified. Delays due to cases of force majeure, disruption of transport
or operative failures, strikes, shortage of raw materials and such like can
lead to a reasonable extension of the delivery time. If delays continue beyond
4 weeks after conclusion of the agreement, then each party is legally entitled
to withdraw from this agreement.
6. We are
entitled to carry out partial deliveries at our own cost for any ordered items
that are out of stock, in as far as this is deemed reasonable for the buyer.
7. Dahablenses.in
shall not bear the risk of any damage, theft or loss of items during transport
to the delivery address. This risk will be passed to the customer the moment
he/she receives the delivery. Upon delivery the customer should inspect the
items to check for damage. If there is any damage, the product should not be
used and should instead return them as set out in the Returns Policy.
6.
Information
Concerning the Exercise of the Right of Withdrawal
1. You
have the right to withdraw from this agreement within 14 days without giving
any reason.
To exercise the right of withdrawal, you must inform us:
NAYAN SUKH OPTICAL COMPANY, First floor pannilal chowk
mandi ke piche
satna mp
9827003232
info@dahablenses.in
2. In case
of delivery of contact lenses and care products the consumer loses his right of
withdrawal when unsealing the product.
3. Once we
have received the returned merchandise in sealed condition, we will refund the
original purchase, minus any outstanding payments the customer may owe us.
4. The
customer will be responsible to pay for trackable shipment for return
shipments. We reserve the right to charge for freight costs for the return
shipment in case it is paid for by us.
5. In case
of loss of a return shipment without tracking information, NAYAN SUKH OPTICAL
COMPANY shall be free of any claim for the unsuccessful transportation of the
returned products.
7.
Shipping
Costs of Cancelled Merchandise
1. The
customer will be liable for the shipping costs of any unsuccessful delivery up
to a maximum amount of 40 USD.
8.
Warranty
1. Should
the delivered merchandise be defective or its warranted qualities flawed, or
should it develop defects within the warranty period as a result of poor
materials or faulty manufacturing, then we will either repair the items or
provide you with a replacement of the same exact item including prescription
power as ordered according to the order confirmation will be provided after
receiving a valid report from the courier company. We are permitted to make
multiple reparations.
2. The
warranty period begins with the date of delivery. Any damage must be reported
within 10 days from the delivery of the item.
3. All
claims must be made in writing (email: info@dahablenses.in, fax or letter) and
any defects communicated to us without delay as soon as they become apparent.
4. Upon
discovery of any obvious deficiencies, and in order to prevent any further
deterioration of the merchandise, you are obliged to inform us immediately.
Failure to notify us of defects in good time will have no influence on our
existing scope of warranty. Defective merchandise must be returned to us for
inspection in the same condition at the time that it was discovered as being
faulty.
9.
Limitation
of Liability
1. We are
exempt from being held liable for minor negligent breaches of duty as well as
bodily injury incurred during the wearing or insertion or removal of provided
contact lenses, if they do not result in death, or any breach of the statutory
implied terms as to title of goods or claims according to the Product Liability
Act. Furthermore, legal liability for breach of duties, which enables us to
fulfil this agreement in the first place and in which the customer is entitled
to trust, remains unaffected. We accept no liability for incorrect use or
improper handling of contact lenses supplied by NAYAN SUKH OPTICAL COMPANY.
10.
Payment
1. We
reserve the right to specify which form of payment you may use. This applies in
particular, to customers ordering for the first time, or orders where we have
been unable to establish the buyer’s credit rating.
2. We are
entitled to initially offset any payments you make against any outstanding
claims you may still have.
3. For
your part, you are only allowed to set-off costs, if your counterclaim is uncontested
or has been established as legally effective or expressly acknowledged in
writing by us. You can only exercise your right of retention if your claim has
resulted from the same contractual agreement.
4. You can
choose the following methods of payment in accordance with clause 10.1:
1. Credit
card: VISA or Mastercard or American Express or Discovery Card
2. PayPal
– You can choose to pay using your PayPal account. Currency conversion fees may
apply. For more information please visit www.paypal.com
3. Payment
on delivery / Cash on delivery. Limited to orders within India only.
5. Payments
by credit card will be debited from your account after the declaration of
acceptance has been transmitted.
11.
Data
Protection
1. All
personal data will be handled confidentially in accordance with the relevant
data protection laws. Detailed information can be found on our website (dahablenses.in).
12.
Specific
Information Regarding the Purchase of Contact Lenses
When ordering please pay special attention to the following
information, as we only deliver contact lenses under the following conditions:
1. The
contact lens specification transmitted in your order is valid and corresponds
to the most recent fitting carried out by a registered optician or ophthalmic
medical practitioner and is no more than one year old. Optimal use of contact
lenses is assured if the wearer is familiar with the care and handling of
contact lenses and regularly takes part in the necessary ophthalmological
examinations, in order to prevent any damage to his or her eyes.
2. We
explicitly request that contact lens wearers should have their eyes examined at
least every six months. If the wearer has changed their brand, he or she should
have the fit checked carefully by an ophthalmologist or a contact lens
specialist. Regarding risks and side effects, please consult an ophthalmologist
or contact lens specialist and make sure you read the information enclosed in
the package.
3. Merchandise
is delivered in the manufacturer’s original, unopened factory packaging. The
stated shelf-life of contact lenses is based on the average amount of time that
they would be worn. In order ensure good health of your eyes, we suggest that
the recommended wearing period must not be exceeded. Should you develop any
form of ocular irritation, please remove the contact lenses immediately and
contact an ophthalmologist or eye specialist.
13.
Place
of fulfilment
1. The
place of fulfilment is the head office of NAYAN SUKH OPTICAL COMPANY. The law
of India applies exclusively to all legal relationships between the seller and
the buyer and excludes the UN Sales Law.
14.
Place
of Jurisdiction, Severability Clause
1. If a
buyer is a trader as defined by the Indiai commercial law, a legal entity under
public law or a special fund under public law. Then the seller’s place of
business shall be the agreed place of jurisdiction. The same applies if the
customer has no general place of jurisdiction or no fixed residence in India,
or if his or her usual domicile is unknown at the time of filing an action.
2. If any
of the provisions of this agreement become invalid or are declared null and
void, then this will not affect the validity and enforceability of the
remaining provisions, which shall remain in full force and effect. Invalid or
unenforceable provisions will be replaced by valid, enforceable provisions that
most closely match the intent of the original provisions.
We hope this has answered all open questions about purchasing
any products from dahablenses.in
If you have any comments or concerns about material which
appears on our Website, please contact us:
Address:
NAYAN
SUKH OPTICAL COMPANY, First floor pannilal chowk mandi ke piche satna mp
Telephone:
9827003232
Email:
info@dahablenses.in
Website:
www.dahablenses.in